JetStream KB Articles
List of all KB articles that can be searched by logged in users when they visit the JetStream Support Ticket Portal to submit/manage support cases.
Articles are also available to the general public visiting the JetStream Portal site.
Articles
- Alarm Messages
- (Alarm) BackPressure Duration and Bitmap Mode
- (Alarm) Backpressure Duration Exceeded
- (Alarm) Bitmap Mode 'On' Duration Exceeded
- (Alarm) DR Store Degraded in Multi-Pathing Mode
- (Alarm) DR Store IO Error
- (Alarm) DR Store Unavailable
- (Alarm) DRVA High CPU Usage Duration Exceeded
- (Alarm) DRVA High Memory Usage Duration Exceeded
- (Alarm) DRVA Restarted
- (Alarm) DRVA Unreachable Duration Exceeded
- (Alarm) DR Virtual Appliance Network IP Not Available
- (Alarm) Failback Interrupted Due to Issue at Failover Site
- (Alarm) Protected Domain Recovery Failed (Failover/Failback/Restore)
- (Alarm) Protected Domain Recovery Runbook Execution Failed
- (Alarm) Replication Log Reserved Space Running Low
- (Alarm) VM Protection Cancelled
- JetStream DR Alarm Triggers
- Azure/VMware
- Adding/Removing VDISKs From VMs
- Add Trusted Root Certificates for vCenter
- AVS Subscription Fails
- Cmdlet Run Command Failure
- Configure Cluster Shows CIM Error
- Configure Microsoft Entra ID for Azure Storage Account Authentication
- Support for vSphere Folders
- Upgrade JetStream DR after AVS SDDC Upgrade
- VIB Installation Failure
- DRVA
- Accessing DRVA Console/SSH with Two-Factor Authentication
- Change Default Gateway of a DRVA
- Check Object Store IP Address on the DRVA
- Collecting a DRVA Core Dump
- DRVA Connection Error
- DRVA Deployment Stuck at 95%
- DRVA Issue – No Logger Disk Configured
- DRVA Upgrade Stuck – Timeout Error
- DRVA VM Not Found
- How to Change DNS Server IP Address of DRVA Appliance
- JetStream DRVA VM is Down and Fails to Boot
- Release/Renew DHCP IP Address on DRVA
- Upgrade DRVA
- Verify DRVA Port and Services
- Getting Started
- Elements of JetStream DR
- Install JetStream DR for AVS
- Install JetStream DR Product Evaluation Software
- JetStream DR Admin Guide
- JetStream DR components and Limits
- JetStream DR for AVS – Host Requirements
- JetStream DR for AVS Product Evaluation Program
- JetStream DR Port Requirements
- JetStream DR with AVS-to-AVS Configuration (Cloud-Internal DR)
- Key Benefits of JetStream DR for AVS
- Port Requirements
- JSDR
- Check Progress of JetStream DR Upgrade
- Failure to Access JetStream DR GUI
- Failure to Get Session ID When Installing JetStream DR
- JetStream DR for AVS Subscription Error
- JetStream Subscription ID
- Subscription Approval Required
- Subscription Status Unknown
- Uninstalling JetStream DR Software
- Uninstall JSDR (with Local Storage)
- Upgrade JetStream DR (On-Premises)
- Upgrade JetStream DR for AVS
- Validating JetStream DR Software Upgrade
- MSA/IOFilter/Plugin
- Cluster IO Filter Installation Fails
- Cluster IO Filter Upgrade Error
- Collect MSA Support Bundle via CLI
- Configuring a Management Server Appliance (MSA) Proxy
- IO Filter Upgrade Failure
- JetStream DR Plugin Does Not Load after MSA Upgrade
- JetStream DR Plugin Fails to Load – Error Connecting to MSA
- JetStream DR Plugin Missing
- JetStream Plugin Extension Not Found in vCenter Server
- Manually Install IO Filter on ESXi Hosts
- Modifying MSA DNS Server IP Address and Hostname
- MSA Fails to Start Tomcat Services
- Plugin Does Not Match MSA Version
- Recovery Virtual Appliance VM Not Found
- Restarting MSA Services (CLI)
- Resume Update-JetDR Run Command from a Previous Failure
- Unable to Establish Communication with REST Services on Host
- Unconfigure Cluster Error
- Upgrade JetStream Management Server Appliance (MSA)
- vCenter Plugin Failure
- vme2 Restart Command on MSA
- Network
- Changing the DNS Name of a Linux Virtual Machine
- Changing the DNS Name of a Windows Virtual Machine
- Domain Notification Host Connection Error
- ExpressRoute FastPath
- How to Update Static IP of a DRVA Virtual Machine
- JetStream DR Configuration Errors – DNS Issues
- Manually Setting PCI Slot for VM NICs
- Network Configuration from the MSA Command Line
- Re-IP Fails After Failover or Failback
- Replication Channel (Network Performance)
- Protect/Restore
- Cancel Continuous Failover (CFO) Operation
- Change Disk Configuration of Protected VM
- Check Status of VMs in a Protected Domain
- Cluster Error: "vCenter Server Missing JetStream VM Protection Policy"
- Creating/Deleting Snapshots for Protected VMs
- Creating a Snapshot of a Protected VM Fails
- Disk Protection Cancelled (CFO Protected Domain)
- Disk Protection Cancelled (VM with Snapshot)
- Error During Stop Protection
- Error Reported During Configuration of New Cluster
- Failback Operation Issues
- Failed to Stop Protected Domain on Failover Site
- Failover Error: "No valid hosts could be found due to hardware version 'vmx-xx'"
- Failover Task Cannot be Processed
- Failover Task Error: "Failed to Start Protected Domain Recovery"
- Failover Times Out Waiting for IP Address
- Failover Unable to Take Ownership of Protected Domain
- Fault Tolerance on Protected VMs
- Full VM Clones Not Automatically Protected
- Manual Cleanup of Replication Log Section After Failover
- Manually Stop Domain Replication
- Migrating Protected VM Fails (Powering On Protected VM Is Delayed)
- Ownership of a Protected Domain
- Planned Failover Issue
- Point in Time Recovery Error: "Failed to reach server"
- Protected Domain Recovery Fails on CFO Recovery Domain
- Renaming a Protected Domain
- Re-protecting a VM Previously Protected by JetStream DR
- Resume Continuous Rehydration
- Reverting VM Snapshot Cancels Protection
- Snapshot Failure on Unprotected VM or JetStream Protected VM Restored from Backup
- Start VM Protection Times Out (Disks Not Visible on DRVA)
- Test Failover (TFO) Error
- VM Protection Error: "InvalidPowerState"
- VM Protection Error: "Virtual Disk(s) already has a Storage Policy attached"
- VM Start Protection Fails (PBM Error)
- VM Start Protection Time Out Error
- VMs with Delta Disks Cannot be Protected
- VMs with Independent, Non-persistent Disks Cannot be Protected
- VMs with Pre-Existing Snapshots Cannot be Protected
- VMs with Shared Disks Cannot be Protected
- Runbook
- Storage
- Attach Azure Blob Storage using Azure Active Directory
- Azure Blob Storage Soft Delete Option
- Background Data Backlog
- Configure Azure Active Directory for Azure Storage Account Authentication
- Discrepancy Between Reported Amount of Blob Storage Utilization
- Error Retrieving Protected Domain Details from Storage Site
- Expanding Disks of Protected VMs
- How to Change the DRVA VM Storage Policy Using the Run Command
- Interface JetStream DR with Blob Storage
- Object Store Error
- Object Store Server Authentication Fails
- Protected Domain Log Space is Low
- Resize a Replication Log Section
- Subscription ID Not Configured – Unable to Add Storage Site
- VM Stop Protection Error: "Failed to detach storage policy from protected VM"
- VMs with RDM Disks Cannot be Protected
- Tools/Utilities/Scripts
- Bandwidth Testing Tool (BWT)
- Capacity Planning Tool (CPT)
- Cloud Storage Object Test Tool
- Collect CPT Support Logs
- Collecting JetStream DR Support Logs
- Collecting VMware Support Logs – Important Considerations
- Downloading and Installing the JetStream Software Tools OVA (Automation Toolkit)
- Download vCenter Support Log Files
- DRVA Diagnostic Tools
- Global Health View Utility (GHV)
- JetStream DR Automation Toolkit (AT)
- JetStream DR REST API Commands
- JS-Tools (Automation Toolkit) VM IP Not Reachable
- Monitor JetStream DR for AVS Logs with Azure Log Analytics Scripts
- MSA Support Bundle Debugging Tool
- SSH Security
- Unable to View Output from CPT