VM Start Protection Time Out Error

Owned by Pavan Vallamsetty, created
Last updated: May 29, 2024 by Anthony Lai
2 min read

This article applies to all JSDR software versions.

Problem

The VM Start Protection task fails with a time out error. Status details indicate disks are not visible on the DRVA.

Example of start protection time out error.

Solution

The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.

  • Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.

    • Fix any discovered errors then retry VM start protection again.

Check for errors under the Protected Domains tab.

 

In the above example of the MSA log, a communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts.

  • In the AVS environment, this can be accomplishing by executing the Run-Command Resolve-ClusterIssue.

  • Start VM protection again and the task should proceed without the error.

ESXi 6.7 is known to have CIM-related issues that can cause the above issue. This type of problem is typically not seen in ESXi 7.0 & later.