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\uD83E\uDD14 Problem

VM start protection fails with timed out error

\uD83C\uDF31 Solution

The above error can happen if there is communication issue between DRVA and ESXi CIM daemon.

Verify if you see any CIM related error in protected domains tab and from MSA logs.

MSA logs - /var/log/vme2/logs/jss-cimclient.log

2022-03-31 06:19:43,226 ERROR [Thread-10] (CimClient.java:642) getHostRequestInfo: CIM remote method call failure: 10.40.3.104
javax.wbem.WBEMException: Unable to connect
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.transmitRequestWorker(WBEMClientCIMXML.java:1756)
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.transmitRequest(WBEMClientCIMXML.java:1687)
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.enumerateInstances(WBEMClientCIMXML.java:1004)
at com.jetstream.jss.platform.client.cim.CimClient.cimEnumerateInstances(CimClient.java:468)
at com.jetstream.jss.platform.client.cim.CimClient.cimEnumerateInstances(CimClient.java:447)
at com.jetstream.jss.platform.client.cim.CimClient.getHostRequestInfo(CimClient.java:601)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.collectHostRequestsAndUpdateCache(HostServiceRequestCollectionTask.java:150)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.fetchHostServiceRequests(HostServiceRequestCollectionTask.java:109)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.processNextStep(HostServiceRequestCollectionTask.java:68)
at com.jetstream.jss.task.Executor$TransientTaskRunnable.run(Executor.java:419)
Caused by: java.net.ConnectException: Connection refused (Connection refused)

We can see there is communication failure which needs to be corrected by restarting CIM services on ESXi hosts.

  • Restart CIM service from all ESXi hosts in cluster.

  • Start VM protection again.

ESXi 6.7 has CIM related issues and most of these are not seen in ESXi 7.0 & later.

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