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\uD83E\uDD14 Problem

VM start protection fails with timed out error

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This article applies to all JSDR software versions.

Problem

The VM Start Protection task fails with a time out error. Status details indicate disks are not visible on the DRVA.

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Solution

The above error can happen occur if there is a communication issue between the DRVA and ESXi CIM daemon.

Verify if you see any CIM related error in protected domains tab and from MSA logs.

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MSA logs - /var/log/vme2/logs/jss-cimclient.log

Code Block
2022-03-31 06:19:43,226 ERROR [Thread-10] (CimClient.java:642) getHostRequestInfo: CIM remote method call failure: 10.40.3.104
javax.wbem.WBEMException: Unable to connect
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.transmitRequestWorker(WBEMClientCIMXML.java:1756)
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.transmitRequest(WBEMClientCIMXML.java:1687)
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.enumerateInstances(WBEMClientCIMXML.java:1004)
at com.jetstream.jss.platform.client.cim.CimClient.cimEnumerateInstances(CimClient.java:468)
at com.jetstream.jss.platform.client.cim.CimClient.cimEnumerateInstances(CimClient.java:447)
at com.jetstream.jss.platform.client.cim.CimClient.getHostRequestInfo(CimClient.java:601)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.collectHostRequestsAndUpdateCache(HostServiceRequestCollectionTask.java:150)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.fetchHostServiceRequests(HostServiceRequestCollectionTask.java:109)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.processNextStep(HostServiceRequestCollectionTask.java:68)
at com.jetstream.jss.task.Executor$TransientTaskRunnable.run(Executor.java:419)
Caused by: java.net.ConnectException: Connection refused (Connection refused)

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  • Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.

    • Fix any discovered errors then retry VM start protection again.

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Info

In the above example of the MSA log, a communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts.

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  • In the AVS environment, this can be accomplishing by executing the Run-Command Resolve-ClusterIssue.

  • Start VM protection again and the task should proceed without the error.

Infonote

ESXi 6.7 has is known to have CIM-related issues and most of these are that can cause the above issue. This type of problem is typically not seen in ESXi 7.0 & later.

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