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This article applies to all JSDR software versions.
Problem
In the task log, the Failover task
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displays the following error
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:
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Failed to retrieve internal network IP Address of DR Virtual Appliance VM. Timed-out waiting for IP Address
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- In this circumstance, we are unable to perform a Failback, and we are unable to see the VMs in both (primary and recovery vCenter).
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The VMs at both the primary and recovery vCenters may not be visible.
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Solution
The problem can be caused if the wrong network was specified in the "Recovery VA." menu at the time of failover .
Resolution: Restart the Failover process from recover vCenter JetDR and specify the right network name in the "Recovery VA" menu.
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Note:
It is important that we give accurate network information.
For the following (Recovery VA), we must specify the network name.
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or if the selected network has a DHCP lease issue.
To resolve the issue:
Restart the failover process from the recovery side vCenter.
Carefully specify the correct network names on Step 3 ("Recovery VA")
Replication Network to Object Store
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Host (IO-filter) to DRVA Data Network
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Management Network
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| Note |
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Important: Accurate and complete information must be supplied for each of the network input fields. |