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\uD83E\uDD14 Problem

The VM start protection Start Protection task fails with timed a time out error.

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\uD83C\uDF31 Solution

The above error can happen occur if there is a communication issue between the DRVA and ESXi CIM daemon.

Verify if you see any CIM related error in protected domains tab and from MSA logs.

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MSA logs - /var/log/vme2/logs/jss-cimclient.log

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  • Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.

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Image Added

We can see there is communication failure which needs to be corrected by restarting CIM services on ESXi hosts.

  • Restart CIM service from all ESXi hosts in cluster.

  • Start VM protection again.

Note

In the above example we can see there is communication failure that should be corrected by restarting CIM services on the ESXi hosts. To fix this problem:

  1. Restart the CIM service for all ESXi hosts in the cluster.

  2. Try starting VM Protection again.

Info

ESXi 6.7 has CIM related issues and most of these are not seen in ESXi 7.0 & later.

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