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Verify if you see any CIM related error in protected domains tab and from MSA logs.

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MSA logs - /var/log/vme2/logs/jss-cimclient.log

Code Block
2022-03-31 06:19:43,226 ERROR [Thread-10] (CimClient.java:642) getHostRequestInfo: CIM remote method call failure: 10.40.3.104
javax.wbem.WBEMException: Unable to connect
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.transmitRequestWorker(WBEMClientCIMXML.java:1756)
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.transmitRequest(WBEMClientCIMXML.java:1687)
at org.sblim.cimclient.internal.wbem.WBEMClientCIMXML.enumerateInstances(WBEMClientCIMXML.java:1004)
at com.jetstream.jss.platform.client.cim.CimClient.cimEnumerateInstances(CimClient.java:468)
at com.jetstream.jss.platform.client.cim.CimClient.cimEnumerateInstances(CimClient.java:447)
at com.jetstream.jss.platform.client.cim.CimClient.getHostRequestInfo(CimClient.java:601)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.collectHostRequestsAndUpdateCache(HostServiceRequestCollectionTask.java:150)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.fetchHostServiceRequests(HostServiceRequestCollectionTask.java:109)
at com.jetstream.jss.task.systemtask.HostServiceRequestCollectionTask.processNextStep(HostServiceRequestCollectionTask.java:68)
at com.jetstream.jss.task.Executor$TransientTaskRunnable.run(Executor.java:419)
Caused by: java.net.ConnectException: Connection refused (Connection refused)

We can see there is communication failure which needs to be corrected by restarting CIM services on ESXi hosts.

  • Restart CIM service from all ESXi hosts in cluster.

  • Start VM protection again.

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