This article applies to all JSDR software versions.
Problem
The VM Start Protection task fails with a time out error. Status details indicate disks are not visible on the DRVA.
Solution
The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.
Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.
Fix any discovered errors then retry VM start protection again.
In the above example of the MSA log, a communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts.
In the AVS environment, this can be accomplishing by executing the Run-command Resolve-ClusterIssue.
Start VM protection again and the task should proceed without the error.
ESXi 6.7 is known to have CIM-related issues that can cause the above issue. This type of problem is typically not seen in ESXi 7.0 & later.