(vCenter Alarm) DRVA Unreachable Duration Exceeded

This article applies to all JSDR software versions

Problem

This alarm indicates a DRVA has been unreachable for an extended time or a period that exceeds its set threshold.

There are network connectivity issues between the MSA and the JetStream DRVA (via the management network).
The DRVA is powered off or in a non-responsive state.
The DRVA service is down.
There is a communication issue between the host IOF and the DRVA.

Gather the MSA support bundle before proceeding with the steps below.

Check DRVA Status:
- Login to the vCenter, navigate to JetStream DR → Appliances and validate the DRVA status.
- Log in to the vCenter and navigate to the DRVA VM → Ensure the DRVA is powered on and running → Login to DRVA console, If the DRVA is unresponsive, try restarting.
- Login to DRVA console and check if the DRVA service is running.
Verify Network Connectivity:
- Ensure required ports are enabled.
- Check the network status between the MSA and the DRVA.
- Ensure no firewalls or network security groups block DRVA management or data network.
- Ensure host IOF to DRVA communication is intact.

Reach out to Jetstream Support with MSA logs if the issue persists.