This article applies to all JSDR software versions.
Alarm
This alarm indicates a DRVA has been unreachable for an extended time or a period that exceeds its set threshold.
Possible Cause
The DRVA can become unreachable if:
There are network connectivity issues between the MSA and the JetStream DRVA (via the management network).
The DRVA is powered off or in a non-responsive state.
The DRVA service is down.
There is a communication issue between the host IO filter and the DRVA.
Solution
Collect the MSA support bundle before proceeding with the following steps:
Check DRVA Status:
Log into vCenter, navigate to JetStream DR → Appliances and validate the DRVA status.
Log into vCenter and navigate to the DRVA VM.
Ensure the DRVA is powered on and running by logging into DRVA console.
If the DRVA is unresponsive, try restarting it.
Log into the DRVA console and check if the DRVA service is running.
Verify Network Connectivity:
Ensure the required ports are enabled.
Check the network status between the MSA and the DRVA.
Ensure no firewalls or network security groups are blockin the DRVA management or data network.
Ensure there are no problems with the host IO filter to DRVA communications.
Contact Jetstream Support with MSA logs if you are unable to resolve the issue.