This article applies to all JSDR software versions.
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Problem
The VM Start Protection task fails with a time out error. Status details indicate disks are not visible on the DRVA.
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Solution
The above error can occur if there is a communication issue between the DRVA and ESXi CIM daemon.
Check under the Protected Domains tab and within the MSA logs to see if there are any CIM-related errors.
Fix any discovered errors then retry VM start protection again.
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We can see there is communication failure
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In the above example of the MSA log, a communication failure is identified which needs to be corrected by restarting CIM services on ESXi hosts. |
Restart CIM service from all ESXi hosts in cluster.
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| Note |
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In the above example we can see there is communication failure that should be corrected by restarting CIM services on the ESXi hosts. To fix this problem:
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ESXi 6.7 has is known to have CIM-related issues and most of these are that can cause the above issue. This type of problem is typically not seen in ESXi 7.0 & later. |
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