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This article applies to ( JSDR software version(s) versions 4.1 and prior.x)

\uD83E\uDD14 Problem

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Alarm

Reverting a snapshot on a protected VM should lead to an alert "VM triggers the “VM protection cancelled" alarm.In the new version starting from

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Info

This issue should not occur in JetStream DR version 4.2.x

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If we encounter this issue we should see an Email event similar to below screenshot.

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\uD83C\uDF31 Solution

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To prevent the cancellation of virtual machine protection, the user has to stop virtual machine protection, execute a snapshot revert, and then start protection.

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and later.

Resolution

If VM protection is cancelled when reverting a snapshot, do the following:

  1. Stop VM protection.

  2. Execute a snapshot revert.

  3. Start VM protection.