This article applies to ( all JSDR software versions)
\uD83E\uDD14 Problem
When you ReIP the VM using runbook configuration and it fails to execute, you get an Email alert indicating that the runbook execution failed during a failover/failback
Cause:
This could happen when a Guest VM don't have VMware tools installed the Runbook execution will fail.
We can always look into the MSA jss-task.log to find the cause of why the Runbook fails to execute.
\uD83C\uDF31 Solution
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Alarm
This alarm is triggered when Re-IP fails to properly execute for a VM failover/failback runbook configuration.
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Possible Cause
This condition typically occurs when VMware Tools are not installed on the guest virtual machine causing the runbook execution to fail.
Resolution
Ensure VMware Tools are running on the Guest OS.
For Windows VM check the VMware tools from the control panel
- For Linux VMs Run the command to check the VMware tool version (
Windows VMs: Check VMware Tools from the Control Panel.
Linux VMs: Check the VMware Tools version using the command:
vmware-toolbox-cmd -v
To install the VMware
Tools on a Cent OS system, use the command
sudo yum install open-vm-tools
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If the runbook still fails to execute properly, review |