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This article applies to ( all JSDR software versions)

\uD83E\uDD14 Problem

When you ReIP the VM using runbook configuration and it fails to execute, you get an Email alert indicating that the runbook execution failed during a failover/failback

image-20240618-143344.pngImage Removed

Cause:

If the Guest VM don't have VMware tools installed the Runbook execution will fail.

\uD83C\uDF31 Solution

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.

Alarm

This alarm is triggered when Re-IP fails to properly execute for a VM failover/failback runbook configuration.

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Possible Cause

This condition typically occurs when VMware Tools are not installed on the guest virtual machine causing the runbook execution to fail.

Resolution

  1. Ensure VMware Tools are running on the Guest OS.

  2. For Windows VM check the VMware tools from the control panel

  3. For Linux VMs Run the command to check the VMware tool version (
    • Windows VMs: Check VMware Tools from the Control Panel.

    • Linux VMs: Check the VMware Tools version using the command: vmware-toolbox-cmd -v

    )
    • To install the VMware

    tools
    • Tools on a Cent OS system, use the command

    (
    • sudo yum install open-vm-tools

    )

Info

Highlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu.

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Note

If the runbook still fails to execute properly, review jss-task.log from the MSA to determine the cause.