This article applies to all JSDR software versions.
...
Alarm
This alert indicates that the alarm signals a DRVA has been unreachable for an extended time or a period that exceeds the threshold, or DRVA unavailable for an extensive periodits set threshold.
...
💡 Cause
...
Possible Cause
The DRVA can become unreachable if:
There are network connectivity issues between the MSA and the JetStream DRVA (
...
via the management network).
The DRVA
...
is powered off or in a non-responsive state.
The DRVA service
...
Host IOF to DRVA communication issue.
\uD83C\uDF31 Solution
...
is down.
There is a communication issue between the host IO filter and the DRVA.
Resolution
| Info |
|---|
Collect the /wiki/spaces/KBDR/pages/2784100547 before proceeding with the following steps below.: |
Check DRVA Status:
Login to the Log into vCenter, navigate to JetStream DR → Appliances and validate the DRVA status.
Log in to the into vCenter and navigate to the DRVA VM → .
Ensure the DRVA is powered on and running
by logging into DRVA console
.
If the DRVA is unresponsive, try restarting it.
Login to Log into the DRVA console and check if the DRVA service is running.
Verify Network Connectivity:
Ensure the required ports are enabled.
Check the network status between the MSA and the DRVA.
Ensure no firewalls or network security groups block are blockin the DRVA management or data network.
Ensure host IOF there are no problems with the host IO filter to DRVA communication is intactcommunications.
| Infonote |
|---|
Reach out to Contact Jetstream Support with MSA logs if you are unable to resolve the issue persists. |
\uD83D\uDCCE Related articles
What Routes need to be added for a dual Network DRVA
/wiki/spaces/KBDR/pages/2840461390
DRVA Diagnostic Tools
DRVA Connection Error