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This article applies to all JSDR software versions.

Problem

  • In the task log, the Failover task displays the following error:
    Failed to retrieve internal network IP Address of DR Virtual Appliance VM. Timed-out waiting for IP Address

  • The VMs at both the primary and recovery vCenters may not be visible.

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Solution

The problem can be caused if the wrong network was specified in the "Recovery VA" menu at the time of failover or if the selected network has a DHCP lease issue.

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