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This will assist in collecting support logs from the JetDR appliance to troubleshootCollect and download support logs for troubleshooting JetStream DR software.

\uD83D\uDCD8 Instructions

vCenter server and MSA logs are needed to investigate any JetDR software related issues.

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Info

There is a CLI method to collect MS support logs.

  • Please login to MSA appliance console

  • Run the command “ jetdr -- ms --support “

  • Please upload the logs to support.

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