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This article applies to all JSDR software versions.

\uD83E\uDD14 Problem

After initial configuration, when adding a storage site the following error may be encountered:

Authentication with ObjectStore server failed. Please check that Management server time is synchronized and credentials are valid.

\uD83C\uDF31 Solution

This can occur if the MSA system clock and hardware clock are not synchronized. In such case they should be be validated.

  • #date – Command to check system clock time

  • #hwclock – Command to check hardware clock time

If the reported date/times do not match, they will need to be synchronized. Use the following command:

  • hwclock --systohc
    (systohc stands for “system to hardware clock”, which copies the time from system to hardware clock)

After ensuring both clocks are synchronized, try adding the storage site again which should now work.

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