Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 12 Next »

This article applies to all software versions.

Gathering the MSA support bundle via the command line interface (CLI) should be performed exclusively when the MSA web UI is accessible, under supervision from the JetStream support team.

\uD83D\uDCD8 Instructions

  • Login to the MSA appliance console or use an SSH session (PuTTY).

  • Execute the command: jetdr ms --support

  • Logs can be accessed from the directory /var/lib/vme2/sub/ or they can be downloaded using the HTTP link shown after executing the above command.

  • Upload the logs to JetStream support.

Sample output after running the CLI command:


Reference:

Enabling SSH on MSA /wiki/spaces/KBDR/pages/2510225416
Collecting MSA logs GUI method /wiki/spaces/KBDR/pages/2784100547

  • No labels