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This article applies to all JSDR software versions.

Issue

If the JetStream DR plugin does not appear in the vCenter server after successfully installing JetStream DR software(MSA UI is accessible for vCenter registration), the following error may be encountered when checking the plugin client or while attempting to enable the plugin.

Solution

This situation can typically occur if there is any issue with DNS.

  • Verify and ensure that the vCenter server's IP/FQDN has been registered with the MSA and is accessible by the MSA.

Register the IP and FQDN in separate steps to identify and isolate potential DNS issues.

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