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This article applies to all JSDR software versions.

Problem

DRVA connectivity issues may be encountered:

  • Replication has stopped.

  • A “Connection Error” message appears for JetStream DR appliances.

Solution

The DRVA could lose connection for multiple reasons. Check the following:

  1. Verify if DRVA is powered on or in a boot loop.

  2. Validate network connectivity of the DRVA virtual machine.

  3. Verify the DRVA ports.
    Execute the command from the DRVA web console: ss -tulpn | grep LISTEN

  1. Verify the MSA and DRVA connectivity via port 32878.
    Execute the command from the MSA web console/SSH: #nmap -p 32878 <DRVA_IP>

If the issue persists after underlying network issues have been addressed, collect the MSA support bundle and contact JetStream Support.

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