Problem:
The JetDR UI might indicate a warning as “Subscription status unknown. Please check the management server’s external connectivity”
If you navigate to jetDR > configurations the subscription ID will report a yellow tag (if we hover the mouse pointer it will report Unknown as below)
Troubleshooting:
Validate the connection from MSA to the MMS server (40.112.243.46). If it fails, it may report as bellow (in this case subscription issue is expected)
[root@fs087-msa ~]# curl -v https://40.112.243.46:443
About to connect() to 40.112.243.46 port 443 (#0)Trying 40.112.243.46... Connection refusedcouldn't connect to hostClosing connection #0curl: (7) couldn't connect to host
From MSA navigate to /var/lib/vme2/logs/ → jss.log will report MMS connections timeout (as below), if there is a communication between MSA and MMS server.
2023-12-08 14:44:18,912 ERROR [Thread-8] (ReplicationSiteHelper.java:490) MMS status check failed.at com.jetstream.jss.task.systemtask.MmsCommunicationTask.updateStatus(MmsCommunicationTask.java:152)Check if there is any firewall is trying to block the MMS server (jsdr-mms.azurewebsites.net/40.112.243.46) via port 443.
Resolution:
Allow the port 443 for MMS server and verify the connectivity from MSA using curl command (curl -v https://jsdr-mms.azurewebsites.net:443)
If it is connected wait for some time and see if the warning goes away automatically.
If the warning stays then restart the vme2 service on MSA will resolve it #service vme2 restart
Failure to address this issue and if the MSA is unable to validate the subscription ID, it could result in the suspension of VM protection. There is a grace period of 14 days before suspension occurs.
Reference:
Steps to get subscription id from Azure marketplace