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This article applies to all software versions.

Collect and download support logs for troubleshooting JetStream DR software.

\uD83D\uDCD8 Instructions

vCenter server and MSA logs are needed to investigate any JetDR software related issues.

  1. vCenter server logs

Please refer below articles on how to collect vCenter server logs.

https://kb.vmware.com/s/article/2032892#:~:text=Click%20the%20vCenter%20Server%20that,you%20want%20to%20export%20logs.

https://jetstreamsoft.atlassian.net/wiki/pages/createpage.action?spaceKey=PD&title=Copy%20of%2010.%20Troubleshooting

2. MSA Logs

  • Login to MSA appliance using web browser

  • MSA will show registered vCenter server details.

  • Select “ Click here “ tab under collect MS support logs

  • After successfully generating the MS support logs, it will give option to download.

  • Select download option to save the logs.

There is a CLI method to collect MS support logs.

  • Please login to MSA appliance console

  • Run the command “ jetdr ms --support “

  • Please upload the logs to support.

Sample output after running the cli command.

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