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Gathering the MSA support bundle via the command line interface (CLI) should can be performed exclusively when the MSA web UI is accessible, with . This should be done under supervision from the JetStream support discretion
\uD83D\uDCD8 Instructions
The CLI method to collect MS support logs.
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team.
Instructions
Login to the MSA appliance console or use an SSH session (puttyPuTTY).
Execute the command “:
jetdr ms --support”The logs Logs can be accessed from the directory “
/var/lib/vme2/sub/” or they can be downloaded by using the HTTP link shown after executing the above command.Please upload the logs to support
Sample output after running the CLI command.:
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Additional Reference
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Collect MSA logs GUI method /wiki/spaces/KBDR/pages/2784100547 using the GUI.