This article applies to all software versions.
Collect and download support logs for troubleshooting JetStream DR software.
\uD83D\uDCD8 Instructions
vCenter server and MSA logs are needed to investigate any JetDR software related issues.
vCenter server logs
Please refer below articles on how to collect vCenter server logs.
2. MSA Logs
Login to MSA appliance using web browser
MSA will show registered vCenter server details.
Select “ Click here “ tab under collect MS support logs
...
After successfully generating the MS support logs, it will give option to download.
...
Select download option to save the logs.
...
There is a CLI method to collect MS support logs.
...
Please login to MSA appliance console
...
Run the command “ jetdr ms --support “
...
Gathering the MSA support bundle via the command line interface (CLI) can be performed when the MSA web UI is accessible. This should be done under supervision from the JetStream support team.
Instructions
Login to the MSA appliance console or use an SSH session (PuTTY).
Execute the command:
jetdr ms --supportLogs can be accessed from the directory
/var/lib/vme2/sub/or they can be downloaded using the HTTP link shown after executing the above command.
Sample output after running the cli command.
...
CLI command:
...