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Problem

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This article applies to all JSDR software versions.

Issue

While installing JetStream DR software using the AVS run command Install-JetDRWithStaticIP, the error message “failure to get session ID issue may be encountered with any of the run commandImage Removed” may appear without any progress being reported even after multiple retries.

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Solution

This issue can occur if TCP port with invalid MSA credentials/IP or if Port 443 is blocked. It is needed to connect AVS Run Command systems to the JetStream MSA.

  • Check and if necessary, unblock this TCP port 443 to resolve the issue.

Note

AVS run command systems must be able to access the JetStream MSA.
Review port requirements for JetStream DR software.