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This article applies to all JSDR software versions.
Problem
DRVA connectivity issues may be encountered:
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Replication has stopped
See if you observe “ Connection Error” under appliances in JetDR software
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\uD83C\uDF31 Solution
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A “Connection Error” message appears for JetStream DR appliances.
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Solution
The DRVA could lose connection for multiple reasons. Check the following:
Verify if DRVA is powered on or in a boot loop.
Validate network connectivity
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of the DRVA virtual machine
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Incase if issue still persists then check the logs and engage support.
SSH to DRVA Virtual Machine
cd /var/log/journal/XX/system.journal
tail DRVA log: journalctl -p7 -tDRVA -f
if DRVA crashed, the core dump can be found at /tmp/core-XX
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.
Verify the DRVA ports.
Execute the command from the DRVA web console:ss -tulpn | grep LISTEN
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Verify the MSA and DRVA connectivity via port 32878.
Execute the command from the MSA web console/SSH:#nmap -p 32878 <DRVA_IP>
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| Info |
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If the issue persists after underlying network issues have been addressed, collect the MSA support bundle and contact JetStream Support. |