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Gathering the MSA support bundle via the command line interface (CLI) should can be performed exclusively when the MSA web UI is accessible, . This should be done under supervision from the JetStream support team.
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Instructions
Login to the MSA appliance console or use an SSH session (PuTTY).
Execute the command:
jetdr ms --supportLogs can be accessed from the directory
/var/lib/vme2/sub/or they can be downloaded using the HTTP link shown after executing the above command.Upload the logs to JetStream support
Sample output after running the CLI command:
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Additional Reference
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Enabling SSH on MSA /wiki/spaces/KBDR/pages/2510225416
Collecting MSA logs GUI method /wiki/spaces/KBDR/pages/2784100547 Collect MSA logs using the GUI.