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  • Open port 443 on the MMS server and verify connectivity to it from the MSA using the curl command: curl -v https://jsdr-mms.azurewebsites.net:443

  • If the connection appears valid, wait a period of time to see if the warning goes away automatically.

  • If the warning persists, restart the vme2 service on the MSA using the command: #service vme2 restart

    • The Postgresql PostgreSQL and Tomcat8 services used by JetStream DR software will be stopped and then restarted.

    • The Postgresql PostgreSQL service is the MSA DB service and the Tomcat8service is a webserver service.

  • Verify that status of the MSA services using the command: #service vme2 status. Pgsql PostgreSQL and Tomcat8 services should both appear running.

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If the Tomcat8 service does not start, it can be manually restarted with the command #service msa-tomcat restart (only available for JetStream DR software version 4.3 and beyond).

Note

If the issue persists resulting in the MSA being unable to validate the Subscription ID /wiki/spaces/KBDR/pages/2781282609, it can result in suspension of VM protection.

Restarting Tomcat Services (only)

From JetStream DR software version 4.3 and beyond it is possible to manually restart the Tomcat service only. Use the following command to restart Tomcat: #service msa-tomcat restart.