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\uD83E\uDD14 Problem

After initial configuration and during storage site addition. You might encounter below error

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This article applies to all JSDR software versions.

Problem

The following error may be encountered when attempting to add a storage site after initial configuration:

Authentication with ObjectStore server failed. Please check that Management server time is synchronized and credentials are valid.

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Solution

This happens situation can occur if the MSA system clock and hw hardware clock are not synced which needs validation.#datesynchronized.

  1. Validate the system and hardware clock times:

    • #date (Command to check system clock time)

    • #hwclock

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    • (Command to check

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    • hardware clock time

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Incase if you find both date/time being different and not in sync then we need to execute below command to synchronize both. After ensuring both clocks are in sync, please go ahead and try adding storage site again which should work.

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    • )

  1. If the reported date/times do not match, they should be synchronized using the following command:

    • hwclock --systohc

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      • "systohc" stands for “system to hardware clock”, which copies the time from the system to the hardware clock

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      • .

  1. After both clocks have been synchronized, try adding the storage site again which should now work.