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Gathering the MSA support bundle via the command line interface (CLI) should can be performed exclusively when the MSA web UI is accessible, . This should be done under supervision from the JetStream support team.

\uD83D\uDCD8 InstructionsInstructions

• Login to the MSA appliance console or use an SSH session (PuTTY).

• Execute the command: jetdr ms --support

• Logs can be accessed from the directory /var/lib/vme2/sub/ or they can be downloaded using the HTTP link shown after executing the above command.Upload the logs to JetStream support

• /wiki/spaces/KBDR/pages/2784100581.

Sample output after running the CLI command:

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Reference

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Enabling SSH on MSA: /wiki/spaces/KBDR/pages/2510225416
Collecting MSA logs using the GUI method : /wiki/spaces/KBDR/pages/2784100547

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