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Issue
The JetStream DR UI may indicate the warning “Subscription status unknown. Please check the management server’s external connectivity.”
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On the Configurations screen the Subscription ID will be is reported with a yellow icon.
Mousing over the icon will report indicates the status “Unknown”
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Troubleshooting
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Open port 443 on the MMS server and verify connectivity to it from the MSA using the curl command:
curl -v https://jsdr-mms.azurewebsites.net:443If the connection appears valid, wait a period of time to see if the warning goes away automatically.
If the warning persists, restart the vme2 service on the MSA with the MSA using the command:
#service vme2 restartThe Postgresql and Tomcat8 services used by JetStream DR software will be stopped and then restarted.
The Postgresql service is the MSA DB service and the Tomcat8service is a webserver service.
Verify that status of the MSA services using the command:
#service vme2 status. Pgsql and Tomcat8 services should both appear running.
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If the Tomcat8 service does not start, it can be manually restarted with the command #service msa-tomcat restart (only available for JetStream DR software version 4.3 and beyond).
| Note |
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If |
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the issue persists resulting in the MSA being unable to validate the Subscription ID, it can result in suspension of VM protection. |