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This article applies to all software versions.

Gathering the MSA support bundle via the command line interface (CLI) should be performed exclusively when the MSA web UI is accessible, under supervision from the JetStream support team.

\uD83D\uDCD8 Instructions

Login to the MSA appliance console or use an SSH session (PuTTY).
Execute the command: jetdr ms --support
Logs can be accessed from the directory /var/lib/vme2/sub/ or they can be downloaded using the HTTP link shown after executing the above command.
Upload the logs to JetStream support.

Sample output after running the CLI command:

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Reference:

Enabling SSH on MSA /wiki/spaces/KBDR/pages/2510225416
Collecting MSA logs GUI method /wiki/spaces/KBDR/pages/2784100547