Problem
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The
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JetStream DR UI
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may indicate
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the warning
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“Subscription status unknown. Please check the management server’s external connectivity.”
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On the Configurations screen the Subscription ID will be reported with a yellow icon.
Mousing over the icon will report the status “Unknown”
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Troubleshooting
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Validate the connection from the MSA to the MMS server (40.112.243.46). If it fails, it may report as bellow (in this case subscription issue is expected)
The following error may be reported if the connection fails:
[root@fs087-msa ~]# curl -v https://40.112.243.46:443
About to connect() to 40.112.243.46 port 443 (#0)Trying 40.112.243.46... Connection refusedcouldn't connect to hostClosing connection #0curl: (7) couldn't connect to host
From the MSA, navigate to /var/lib/vme2/logs/ → > jss.log will report MMS connections timeout (as below), if and review the file.
If there is a communication between the MSA and
MMS servers an MMS connection timeout error may be reported:
2023-12-08 14:44:18,912 ERROR [Thread-8] (ReplicationSiteHelper.java:490) MMS status check failed.at com.jetstream.jss.task.systemtask.MmsCommunicationTask.updateStatus(MmsCommunicationTask.java:152)
Check if there is any a firewall is trying to block blocking the MMS server (jsdr-mms.azurewebsites.net/40.112.243.46) via on port 443.
Resolution
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Allow the Open port 443 for on the MMS server and verify the connectivity to it from the MSA using the curl command (:
curl -v https://jsdr-mms.azurewebsites.net:443)If it is connected wait for some time and the connection appears valid, wait a period of time to see if the warning goes away automatically.
If the warning stays then persists, restart the vme2 service on MSA will resolve it #service the MSA with the command:
#service vme2 restart
| Note |
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Failure to address If this issue and if persists resulting in the MSA is being unable to validate the subscription Subscription ID, it could can result in the suspension of VM protection. There is a grace period of 14 days before suspension occurs. |
Reference:
Steps to get subscription id from Azure marketplace
/wiki/spaces/KBDR/pages/2510225416
JetStream DR Port Requirements