Issue: From vCenter > configure > JetStream DR > Configuration > Subscription ID shows Unknown
On a Protected Domain, we see a warning The JetDR UI might indicate a warning as “Subscription status unknown. Please check the management server’s external connectivity”connectivity”
Troubleshooting:
From MSA the connection to the MMS server (40.112.243.46) will fail
...
Allow the port 443 for MMS server and verify the connectivity from MSA using curl command (curl -v https://jsdr-mms.azurewebsites.net:443
If it is connected wait for some time and see if the warning goes away automatically.
If the warning stays then restart the vme2 service on MSA will resolve it #service vme2 restart
| Info |
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Warning: Failure to address this issue and if the MSA is unable to validate the subscription ID, it could result in the suspension of VM protection. There is a grace period of 14 days before suspension occurs. |
Reference: