This article applies to all software versions.
Collect and download support logs for troubleshooting JetStream DR software.Gathering the MSA support bundle via the command line interface (CLI) should be performed exclusively when the MSA web UI is accessible, with JetStream support discretion
\uD83D\uDCD8 Instructions
vCenter server and MSA logs are needed to investigate any JetDR software related issues.
vCenter server logs
Please refer below articles on how to collect vCenter server logs.
2. MSA Logs
Login to MSA appliance using web browser
MSA will show registered vCenter server details.
Select “ Click here “ tab under collect MS support logs
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After successfully generating the MS support logs, it will give option to download.
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Select download option to save the logs.
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The CLI method to collect MS support logs.
Please login to the MSA appliance console
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or an SSH session (putty)
Execute the command “jetdr ms --support”
The logs can be accessed from the directory “/var/lib/vme2/sub/” or can be downloaded by using the HTTP link shown after executing the above command.
Please upload the logs to support.
Sample output after running the cli CLI command.
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Reference:
Enabling SSH on MSA Enable SSH on MSA
Collecting MSA logs GUI method /wiki/spaces/KBDR/pages/2784100547