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This article applies to all software versions.

Collect and download support logs for troubleshooting JetStream DR software.

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vCenter server and MSA logs are needed to investigate any JetDR software related issues.

  1. vCenter server logs

Please refer below articles on how to collect vCenter server logs.

https://kb.vmware.com/s/article/2032892#:~:text=Click%20the%20vCenter%20Server%20that,you%20want%20to%20export%20logs. Copy of 10. Troubleshooting

https://jetstreamsoft.atlassian.net/wiki/pages/createpage.action?spaceKey=PD&title=Copy%20of%2010.%20Troubleshooting

2. MSA Logs

  • Login to MSA appliance using web browser

  • MSA will show registered vCenter server details.

  • Select “ Click here “ tab under collect MS support logs

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